How do service leaders provide exceptional service, even amid industry challenges? We’ll show you actions top-performing organizations have taken to boost service while controlling costs. In short: they’ve reevaluated how they measure success, focused on costs in their control, and invested in the right tools to manage workforce performance.

Join us for an informative session where we:

• Reveal 2023’s service performance benchmarks — calculated using more than 16.2 million work orders
• Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs
• Reveal strategies to slash training times, allowing new hires and veterans to deliver exceptional customer experiences with data-driven experiences
• Detail how to make data-driven decisions that deliver the best value for customers and for the business
• Slash parts costs and improve other service KPIs